Refund policy
Non-Refundable Items:
- All sales final during holiday promotions (including Black Friday/Cyber Monday).
- Defective items are only eligible for store credit or a replacement/exchange.
- Lash Artists 1 on 1 Training and Wholesale Orders are non-refundable.
- Gift cards are non-refundable and non-returnable.
- Sale items/Overstock Sales can be exchanged but are non-refundable.
Eligible Returns:
- Refunds, Exchanges or Store Credit are available for new condition, unopened, unused products within 30 days of shipment.
- Opened products may be exchanged or receive store credit within 30 days but are non-refundable.
Return Fee:
- you are responsible for the cost of your return label which may be subject to a higher shipping/handling fee later at the rates that are required on the date you ship your item(s) back to us for a return.
Please note this does not exempt your order from final sale or other store policies.
Return Process:
- All return requests must be submitted within 30 days of shipment. Any return submitted after this return window will not be eligible for return.
- Please have your order number and address associated with your order ready to initiate your return.
- A photo of your item is required in order to complete your return. Be prepared to upload a photo of your item.
- Customers are responsible for the cost of a return label which will be deducted from your original order total, if applicable.
- All return labels if unused will expire within 28 days of creation.
- If return is not approved, the customer must pay for the product to be shipped back to them if they do not wish to exchange the product(s) or receive store credit.
- We cannot guarantee that we will receive your returned item.
- Contact akluxelashco@gmail.com with any questions we will do our best to satisfy you!
Product Damage/Defects:
- Report any damage or defects with a supporting photo within 24 hours to our email address below
- Please have your order number and address associated with your order ready to initiate your return/defective claim.
- A photo of your item is required in order to complete your return. Be prepared to upload a photo of your item showing the defect.
- Our team will reach out with any further questions before approving or denying your request.
- After approval you will be instructed by our team to either mail back or discard the product if unusable. Once approved you may receive a replacement/exchange or store credit.
- Contact akluxelashco@gmail.com with any questions
Refunds:
- ALL Refunds for regular-priced items require inspection and approval. Once approved you will receive an email notification.
- Please allow 7 -14 days for your refund to process. Processing times vary by financial institution.
- Delayed refunds may require checking with your bank and/or credit card company first. Please reach out to akluxelashco@gmail.com after contacting your financial institution.